Shipping policy

SHIPPING POLICY

Last updated: September 8, 2026

This Shipping Policy explains how orders placed through the MOHOMBI online store are produced, shipped, tracked, and delivered.

The store is operated by L'Una Music Group LLC under the trade name MOHOMBI. Most products are made to order and fulfilled by Printful. This means that products are manufactured or printed specifically for your order before being shipped.

ORDER PROCESSING AND FULFILLMENT

Most orders require approximately 2–5 business days to be produced and prepared for shipment.

Fulfillment times are estimates and may vary depending on:

The product ordered;
Product or material availability;
Order volume;
The selected customization;
The fulfillment facility;
Quality-control requirements;
Weekends and public holidays; and
Events outside our reasonable control.

Production may take longer during holidays, product launches, promotional periods, or unusually high-demand periods.

Business days generally do not include weekends or public holidays.

ESTIMATED DELIVERY TIMES

The estimated delivery time consists of:

Estimated fulfillment time + estimated shipping time = estimated delivery time

After fulfillment, Printful’s general shipping estimates are:

Standard domestic shipping within the United States or Canada: approximately 3–4 business days;
Standard international shipping: approximately 5–20 business days; and
Express shipping, when available: approximately 1–3 business days.

These timeframes apply after production has been completed. The actual estimate for your destination and selected shipping method will be displayed at checkout when available.

Delivery may take longer for remote locations, islands, military addresses, PO boxes, international destinations, or locations affected by customs processing or carrier disruptions.

All delivery dates are estimates and are not guaranteed unless a shipping option is expressly described as guaranteed.

SHIPPING DESTINATIONS

We ship to the countries and regions available during checkout.

Products may be fulfilled and shipped from different facilities depending on product availability, inventory, production capacity, and the delivery destination. An order placed with a U.S.-based store is not guaranteed to ship from the United States.

Available destinations may change because of:

Carrier restrictions;
Customs regulations;
International sanctions;
Security concerns;
Product restrictions; or
Fulfillment limitations.

If we cannot ship an order to the address provided, we will contact you and cancel or refund the affected part of the order when appropriate.

SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before payment.

Shipping costs may depend on:

Delivery destination;
Product category;
Package size and weight;
Number of products;
Fulfillment location;
Selected shipping method; and
Whether the order requires multiple packages.

Some products must be packaged and shipped separately. One order may therefore have more than one shipping charge.

Unless otherwise stated, shipping charges are non-refundable after an order has shipped, except when required by applicable law or when the shipment resulted from our error.

ORDER TRACKING

When tracking is available, a shipping-confirmation email containing a tracking number or tracking link will be sent after the order ships.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Some international or economy shipping services may provide limited tracking. Tracking may also stop updating temporarily after a package leaves its country of origin or enters the destination country.

Please ensure that the email address provided at checkout is correct. Check your spam or junk folder if you do not receive a shipping confirmation.

MULTIPLE PACKAGES

Products from the same order may be manufactured at different fulfillment facilities or require different packaging.

As a result:

Products may arrive in separate packages;
Each package may have a different tracking number;
Packages may be shipped on different dates; and
Packages may arrive on different dates.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address, including any required:

Recipient name;
Street address;
Apartment, building, suite, or unit number;
Postal or ZIP code;
City, state, province, or region;
Country;
Telephone number; and
Tax or identification number required by the destination country.

Please review your information carefully before submitting the order.

If you notice an error, contact us immediately at boutique@lunaxstudios.com. We cannot guarantee that an address can be changed after the order enters production or is transferred to a carrier.

We are not responsible for delays or failed delivery caused solely by incorrect, incomplete, or outdated information provided by the customer, except where applicable law provides otherwise.

If a package is returned because the customer provided an incorrect or incomplete address, the customer may be required to pay the cost of reshipping it.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, handling charges, brokerage fees, or other government charges imposed by the destination country.

If applicable duties and import taxes are collected at checkout, the amount will be displayed before payment. These amounts may be estimates based on the product information and shipping details available at the time of purchase.

Unless checkout expressly states that duties and import taxes are included or prepaid, the order may be shipped on a Delivered at Place (DAP) basis. This means the customer is responsible for paying applicable import costs to the carrier or customs authority before or upon delivery.

Customs charges are determined by government authorities and carriers. We do not control these charges and cannot guarantee their amount.

Customers are responsible for providing any information or documentation required for customs clearance.

Failure or refusal to pay applicable customs charges may cause a shipment to be delayed, abandoned, destroyed, or returned. If the package is returned, the customer may be responsible for return or reshipping costs, except where applicable law requires otherwise.

CUSTOMS AND CARRIER DELAYS

Customs inspections and carrier disruptions may delay an order.

Delays may result from circumstances outside our reasonable control, including:

Customs inspections;
Failed delivery attempts;
Severe weather;
Natural disasters;
Strikes or labor disruptions;
Transportation interruptions;
Public-health emergencies;
Government restrictions;
International conflicts;
Carrier network disruptions;
Product shortages; or
Incorrect delivery information.

We will provide reasonable assistance when possible. Nothing in this section limits any mandatory consumer rights provided by applicable law.

DELAYED ORDERS

If your order has not arrived by the estimated delivery date:

Allow one or two additional business days for an unexpected carrier delay;
Review the tracking information;
Confirm that the shipping address in your order confirmation is correct;
Check with household members, neighbors, reception desks, or building management;
Contact the local carrier or post office; and
Contact us at boutique@lunaxstudios.com if the package still cannot be located.

A temporary tracking delay does not necessarily mean that a package has been lost.

LOST PACKAGES

If an order has not arrived and appears to be lost in transit, contact us within 30 days after the estimated delivery date.

Please include:

Your full name;
Order number;
Complete shipping address; and
Available tracking information.

We may ask you to confirm the delivery address or contact the local carrier before approving a claim.

If an eligible shipment is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost.

Claims submitted more than 30 days after the estimated delivery date may not qualify for a replacement or refund under Printful’s claim procedures. This deadline does not limit rights that cannot legally be waived under applicable consumer law.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot find it:

Confirm that the shipping address is correct;
Check all entrances, mailboxes, and safe delivery locations;
Ask household members, neighbors, reception staff, or building management;
Allow one or two additional business days, because some carriers may update tracking before final delivery; and
Contact the carrier for delivery confirmation or additional details.

If the package remains missing, contact us promptly at boutique@lunaxstudios.com so that we can review the circumstances.

A carrier’s “delivered” status does not automatically guarantee approval of a lost-package claim. Each claim will be reviewed based on the tracking information, delivery confirmation, address accuracy, carrier findings, and applicable consumer law.

RETURNED OR UNCLAIMED PACKAGES

A package may be returned to the fulfillment facility when:

The address is incorrect or incomplete;
The recipient is unavailable;
The package is not collected;
Customs charges are unpaid;
The recipient refuses delivery; or
The carrier cannot complete delivery.

If a package is returned, contact us as soon as possible. We may ask you to confirm or correct the shipping address before reshipment.

After Printful notifies us that an order has been returned, you generally have up to 30 days to provide a valid address and request reshipment.

Additional shipping charges may apply when a package is returned because of:

An incorrect or incomplete address;
Failure to collect the package;
Unpaid customs charges; or
Refusal of delivery.

Returned products that are not reclaimed within the applicable 30-day period may be donated or otherwise disposed of and may no longer be available for reshipment.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order after delivery.

If a product arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days after delivery at boutique@lunaxstudios.com.

Include your order number and clear photographs showing:

The complete product;
The damaged, defective, misprinted, or incorrect area;
The packaging; and
The shipping label, when relevant.

Approved claims will be resolved according to our Return and Refund Policy and may qualify for a replacement or refund at no additional cost.

ORDER CHANGES AND CANCELLATIONS

Because products are made to order, production may begin shortly after an order is placed.

If the cancellation feature is available through your Shopify customer account, you may submit a cancellation request within the period displayed there. Otherwise, contact us immediately at boutique@lunaxstudios.com.

A cancellation or change is not guaranteed after production or fulfillment has begun. Orders that have already been fulfilled or shipped cannot be cancelled.

This limitation does not affect any mandatory cancellation or withdrawal right provided by applicable consumer law.