RETURN AND REFUND POLICY

Last updated: September 8, 2026

This Return and Refund Policy applies to purchases made through the MOHOMBI online store, operated by L'Una Music Group LLC under the trade name MOHOMBI.

Most products sold through our store are made to order and fulfilled by Printful.

MADE-TO-ORDER PRODUCTS

Most of our products are created specifically after an order is placed. Because they are made to order, we generally do not accept voluntary returns or exchanges for:

• Buyer’s remorse;

• Change of mind;

• An incorrectly selected size;

• An incorrectly selected color;

• An incorrectly selected design; or

• A product that the customer no longer wants.

Please review the product description, color selection, design, and size guide carefully before completing your purchase.

This policy does not limit any mandatory consumer rights available under applicable law, including statutory withdrawal rights that may apply to eligible customers in the European Union, United Kingdom, or Brazil.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT PRODUCTS

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days after receiving it at boutique@lunaxstudios.com.

Please include:

• Your full name;

• Order number;

• A description of the problem;

• Clear photographs showing the complete product;

• Clear photographs showing the damaged, defective, misprinted, or incorrect area; and

• A photograph of the packaging and shipping label, when relevant.

We may request additional photographs or information necessary to evaluate the claim.

If your claim is approved, we will provide an appropriate resolution, which may include:

• A replacement at no additional cost;

• A refund to the original payment method; or

• Another remedy required by applicable law.

You generally will not need to return a damaged, defective, or misprinted product unless we specifically request it.

WRONG SIZE, COLOR, OR DESIGN

We do not normally accept returns or exchanges when the customer selects the wrong size, color, or design.

Each product is made specifically for the order. Please review the size chart, product information, and selected options carefully before purchasing.

If you receive a size, color, design, or product different from what appears in your order confirmation, contact us within 30 days after delivery. This will be treated as an incorrect-product claim.

CHANGE OF MIND

We do not normally accept returns, exchanges, or refunds simply because a customer changes their mind or no longer wants the product.

However, customers may exercise any mandatory cancellation or withdrawal rights provided by the laws applicable in their country or region, as described below.

RETURN REQUESTS

All return requests require review and approval.

Before returning any product:

1. Contact us at boutique@lunaxstudios.com or submit an eligible return request through your Shopify customer account;

2. Provide your name, order number, reason for the request, and any required photographs;

3. Wait for the request to be reviewed; and

4. Follow the return instructions provided by us.

Do not send products back to the address shown on the original package or to L'Una Music Group LLC’s business address unless we specifically instruct you to do so.

Products may be fulfilled from different locations. An unauthorized return may be lost, rejected, or sent to the wrong facility.

If a physical return is required and approved, we will provide the correct return address and instructions.

RETURN CONDITION

When a physical return is approved, the product must generally be:

• Unworn;

• Unused;

• Unwashed;

• Unaltered;

• In its original condition;

• Free from damage caused after delivery; and

• Returned with its original tags or packaging, when applicable.

These conditions do not prevent a customer from reasonably inspecting an eligible product or exercising legal rights concerning a damaged, defective, unsafe, or incorrectly supplied product.

RETURN SHIPPING

If a return is required because a product is damaged, defective, misprinted, or incorrect, we will cover reasonable authorized return shipping costs.

For an eligible voluntary or statutory change-of-mind return, the customer may be responsible for direct return shipping costs unless applicable law requires us to cover them.

Unauthorized return shipping costs will not be reimbursed.

Original or upgraded shipping charges are non-refundable except where required by applicable law or when the return results from our error.

EXCHANGES

Because products are made to order, we do not offer direct exchanges for incorrectly selected sizes, colors, designs, or products.

If you want a different size, color, or design, you will generally need to place a new order.

If a product arrives damaged, defective, misprinted, or different from what you ordered, contact us so that we can arrange an appropriate replacement or refund.

ORDER CANCELLATIONS

Production may begin shortly after an order is placed.

For most orders, a cancellation request may be submitted within the cancellation period displayed through your Shopify customer account. If your store settings provide a 15-minute cancellation window, the request must be submitted within that period.

You may also contact us immediately at boutique@lunaxstudios.com.

Submitting a cancellation request does not guarantee cancellation. If production or fulfillment has already started, we may be unable to cancel the order.

Orders that have already been fulfilled or shipped cannot normally be cancelled.

Different cancellation rules may apply when mandatory consumer law requires them. In particular, eligible European Union customers must be provided with an electronic method to request withdrawal before delivery and during the applicable withdrawal period after delivery.

ORDER AND ADDRESS CHANGES

If you need to change your product selection or shipping address, contact us immediately at boutique@lunaxstudios.com.

We cannot guarantee that an order or shipping address can be changed after production has started or after the order has been transferred to a shipping carrier.

If a customer provides an incorrect or incomplete shipping address, the customer may be responsible for any additional return or reshipping costs.

LOST PACKAGES

If an order has not arrived and appears to be lost in transit, contact us within 30 days after the estimated delivery date.

Please include:

• Your full name;

• Order number;

• Complete shipping address; and

• Available tracking information.

We may ask you to:

• Confirm the delivery address;

• Review the tracking information;

• Check with household members, neighbors, reception staff, or building management; or

• Contact the local carrier or post office.

If an eligible package is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost.

Claims submitted more than 30 days after the estimated delivery date may not qualify under Printful’s claim procedures. This deadline does not limit any consumer right that cannot legally be waived.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

• Confirm that the shipping address is correct;

• Check mailboxes, entrances, and safe delivery locations;

• Ask household members, neighbors, reception staff, or building management;

• Allow one or two additional business days;

• Contact the carrier for delivery confirmation; and

• Contact us promptly if the package remains missing.

A tracking status marked “delivered” does not automatically guarantee approval of a lost-package claim. Each claim will be reviewed based on the tracking information, delivery confirmation, carrier findings, address accuracy, and applicable consumer law.

RETURNED OR UNCLAIMED PACKAGES

A package may be returned to the fulfillment facility because:

• The shipping address was incorrect or incomplete;

• The recipient was unavailable;

• The package was not collected;

• Customs charges were not paid;

• The recipient refused delivery; or

• The carrier could not complete delivery.

If a package is returned, we may contact you to confirm or correct the shipping address.

Additional shipping charges may apply when a package is returned because of:

• An incorrect or incomplete address;

• Failure to collect the package;

• Unpaid customs charges; or

• Refusal of delivery.

After we are notified that a package has been returned, you generally have up to 30 days to provide a valid address and request reshipment.

Returned products that are not reclaimed within the applicable 30-day period may be donated or otherwise disposed of and may no longer be available for reshipment.

NON-RETURNABLE PRODUCTS

Unless required by applicable law, we do not accept returns for:

• Personalized or customized products;

• Products returned because the customer ordered the wrong size, color, or design;

• Products showing signs of wear, washing, alteration, damage, or use;

• Sealed hygiene or personal-care products that have been opened;

• Gift cards;

• Products returned without prior authorization; or

• Products sent to an unauthorized return address.

Sale and promotional products remain covered if they arrive damaged, defective, misprinted, or incorrect.

Products identified as final sale remain subject to any mandatory consumer rights that cannot legally be excluded.

EUROPEAN UNION CUSTOMERS

Customers located in the European Union generally have the right to withdraw from an eligible online purchase without providing a reason.

An eligible customer may submit an electronic withdrawal request:

• At any time before delivery; or

• Within 14 days after the final product in the order is delivered.

If the final day of the withdrawal period falls on a weekend or public holiday, the deadline may be extended to the next business day as required by applicable law.

A withdrawal request may be submitted through the electronic return or cancellation function available through the customer’s Shopify account or by contacting us at boutique@lunaxstudios.com.

After notifying us of the withdrawal, the customer must return the eligible product within the period required by applicable law and according to the instructions we provide.

The customer may be responsible for direct return shipping costs unless:

• We agree to cover those costs;

• The product is damaged, defective, or incorrect; or

• Applicable law requires us to cover them.

The statutory withdrawal right may not apply to:

• Products made according to the customer’s individual specifications;

• Clearly personalized products;

• Sealed hygiene products that have been opened; or

• Other products excluded under applicable law.

A product is not necessarily excluded from the withdrawal right solely because it was manufactured after the order was placed. The exclusion generally applies when the product was made to the customer’s individual specifications or clearly personalized.

If an eligible withdrawal is accepted, we will refund:

• The product price; and

• The cost of the least expensive standard delivery option offered at checkout, as required by law.

Additional charges for express or upgraded delivery are not refundable unless required by law.

The refund will be issued within 14 days after receiving the withdrawal request, subject to any lawful right to withhold the refund until we receive the returned product or evidence that it has been sent back.

UNITED KINGDOM CUSTOMERS

Customers located in the United Kingdom may have the right to cancel an eligible online purchase by notifying us within 14 days after receiving it.

If an order is delivered in separate shipments, the applicable period generally begins after the final product is delivered.

After notifying us, the customer generally has another 14 days to return the eligible product according to the instructions provided.

The customer may be responsible for direct return shipping costs unless the product is damaged, defective, incorrect, or applicable law requires us to pay those costs.

Personalized products and products made according to the customer’s individual specifications may be excluded from the cancellation right.

These exclusions do not affect the customer’s rights when a product is faulty, damaged, unsafe, or not as described.

Eligible refunds will be processed within the timeframe required by applicable United Kingdom law. We may be entitled to wait until we receive the returned product or evidence that it was sent back.

BRAZILIAN CUSTOMERS

Customers located in Brazil may exercise the statutory right of withdrawal for eligible online purchases within seven calendar days after receiving the product, in accordance with applicable Brazilian consumer law.

To exercise this right, contact us at boutique@lunaxstudios.com within the applicable period.

We will provide return instructions and cover authorized return costs when required by Brazilian law.

An eligible refund will include the amounts required by applicable Brazilian consumer law and will be issued to the original payment method.

Nothing in this policy limits any mandatory rights provided by the Brazilian Consumer Protection Code.

REFUNDS

We will notify you after reviewing your claim or receiving and inspecting an authorized return.

If a refund is approved, it will be issued to the original payment method.

We generally submit approved refunds within 10 business days, unless applicable law requires a shorter or different period.

For eligible European Union withdrawal requests, refunds will be handled within the legally required period described above.

Your bank, card issuer, PayPal, or other payment provider may require additional time to process and display the refund after we submit it. This additional processing time is outside our control.

If more than 15 business days have passed since we confirmed that a refund was issued, contact us at boutique@lunaxstudios.com.

REFUND AMOUNTS

Unless applicable law requires otherwise:

• Approved refunds are issued for the amount paid for the affected product;

• Original shipping charges are refundable only when the return results from our error or applicable law requires a refund;

• Express or upgraded shipping charges are not refundable;

• Customs duties and import charges paid directly to a government authority or carrier may not be refundable by us; and

• Unauthorized return costs will not be reimbursed.

REFUND METHOD

Refunds are issued to the original payment method used for the order.

We do not normally issue refunds through cash, bank transfer, gift card, store credit, or a different payment method unless:

• The original payment method is no longer available;

• The payment provider requires another method;

• We agree otherwise; or

• Applicable law requires another method.

CHARGEBACKS AND PAYMENT DISPUTES

If you believe that a charge is incorrect or that an order has a problem, contact us first at boutique@lunaxstudios.com so that we can investigate and attempt to resolve the matter.

Submitting a fraudulent or knowingly false chargeback may result in the suspension of your customer account and other lawful action.

Nothing in this section prevents a customer from exercising a legitimate right to dispute an unauthorized or incorrect charge.

CONSUMER RIGHTS

Nothing in this Return and Refund Policy excludes, restricts, or overrides any consumer right, statutory warranty, legal guarantee, or remedy that cannot legally be excluded.

Depending on your location, you may have additional rights when a product is:

• Damaged;

• Defective;

• Unsafe;

• Not of satisfactory quality;

• Not fit for its stated purpose; or

• Not as described.

CONTACT INFORMATION

For questions or requests concerning returns, replacements, cancellations, or refunds, contact:

L'Una Music Group LLC
Operating under the trade name MOHOMBI
750 Piedmont Avenue NE
Atlanta, Georgia 30308
Fulton County
United States

Email: boutique@lunaxstudios.com

Please include your full name and order number so that we can assist you efficiently.